Enterprise services made easy for your data and AI solutions
We deliver the service level you need for reliable data and AI solutions. Maintain full control with our hardened artifacts, up to 15 years of security maintenance, and 24/7 SLA-backed support with optional hands-on screen sharing.
Need more help? We’ll act as a seamless extension of your team to help you scale your deployments and operations until you are ready to manage them independently.
Why use our services for data and AI?
Full stack experts
Maximize your ROI and optimize your entire stack with deep open source expertise from the kernel to your specific database engine or AI plugin. We partner with your teams to seamlessly resolve incidents, prevent recurrences, and eliminate the friction of fragmented support.
Automated infrastructure
Accelerate time-to-market and reduce operational overhead with our software operator-driven workflows. Get high availability, automated failovers and seamless scaling of your data and AI stacks across private and public clouds for a flawless customer experience.
Security maintenance
Protect your critical data and stay compliant with hardening automation and up to 15 years of security maintenance for thousands of packages. Need more? Our Container Build Service covers your custom additions so that your teams can focus on your critical projects.
Transparent pricing
Enjoy predictable per-node pricing for your database and AI deployments across virtualized and bare metal environments. No hidden fees and no complex schemes, just clear value. We simplify your budgeting process so you can focus entirely on building great products.
Our data and AI services
Security maintenance for the entire stack
Get security maintenance for your entire stack with Ubuntu Pro. Our Container Build Service covers your custom dependencies and versions. Together, they enable your team to prioritize innovation over maintenance.
Ubuntu Pro
Your comprehensive subscription for open source database engines and AI frameworks
What's included
- Trusted stores to build and scale your enterprise open source data and AI stacks
- Fast remediation of vulnerabilities affecting Canonical-provided packages with tested fixes
- Tools for auditing, patching automation, and management to maximize database uptime and your overall AI stack availability
- Compliance profiles for the most popular security standards
- Coverage for the full stack from the Linux kernel to the provided data stores and AI frameworks
Container Build Service
Custom container images for your specific data and AI workloads.
What's included
- Everything in Ubuntu Pro
- Automated dependency management for your custom database versions, database engines, AI framework or plugins not covered by Ubuntu Pro
- Fast remediation of vulnerabilities affecting your custom images
- Continuous security scanning and quality assurance for your custom container images
- Container image optimization to reduce attack surface and improve performance
Comprehensive support from data and AI experts
Get the full value out of your open source stack with expert support spanning from the kernel to your specific data and AI plugins. Our offerings range from phone and ticket based assistance to 24/7 fully managed options. Simplify your operations by consolidating support channels.
Phone and ticket support
A partner of your teams to seamlessly resolve incidents
What's included
- SLA-backed response times with various options tailored to the criticality of your data and AI systems
- Advanced troubleshooting by a team of database and AI experts to resolve issues affecting database and AI operations including replication, failover, backup, model serving, model training and more
- Bug fixes for the Canonical-provided packages
- Access to our support portal
- Access to our knowledge base
Firefighting support
Prompt expert intervention for any critical incident
What's included
- Everything in Phone and ticket support
- Access to a video call with a Canonical data expert within 1 hour of flagging a high severity incident
- Expert-led planned coverage for product lifecycle management and other periods of peak demand
- Discovery sessions for operational needs assessment
Managed services
End-to-end 24/7 management and monitoring of your data and AI stack
What's included
- Everything in Phone and ticket support
- End-to-end operational monitoring of the agreed perimeter
- Shared monitoring dashboards for transparent and 360-degree operational awareness
- Automated roll-out of patches in accordance with your maintenance windows
- Optional hand-over when you feel ready to take back full operational control
Tailored consulting and training for your data and AI teams
Tackle complex technical challenges with our on-demand services. Access expert consultancy, specialized workshops, professional training, and deployment support to streamline your operations and empower your engineers to drive innovation across your data and AI stack.
Training and certifications
Empower your teams with expert-led database and AI training and certifications
What's included
- Instructor-led courses tailored to your Data and AI focused teams
- Hands-on labs covering day-to-day operations
- Official certification exams to validate your team's operational expertise
Deployment services
Deploy a production-grade database stack
What's included
- Deployment across bare metal, virtualized, or cloud infrastructure according to your needs
- Capacity planning balancing your projected growth, targeted SLAs and cost constraints
- A handover documentation explaining the deployed stack
Consulting
Distilled operational expertise for your data and AI teams
What's included
- One-to-one sessions with specialized open source database and AI engineers
- Flexible monthly engagement packages (10, 20, or 40 hours) to suit your needs
Workshops
Co-design tailored data architectures to solve complex problems
What's included
- On-site or remote deep dive sessions with our experts into availability, performance, security and operability
- A high level architecture and design document detailing the proposed solution
- Strategic roadmap for your solution roll-out
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